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F.A.Q. (frequently asked questions)
Thank you for shopping at Steel Thunder Custom Cycles online motorcycle parts store!
ORDERS
We at Steel Thunder Custom Cycles process the following orders:
1: Internet Orders: www.steelthundercc.com
2: Phone Orders: 603-237-8200
3: Mail Orders and Walk in Orders (we also have catalogs available for viewing
in the store): 531 Bungy Road, Columbia, NH
4: You may order on-line, 7 days
a week. Or give us a call Monday through Friday,10-6, Sat. 10-3 EST. Most orders
are processed
within 48 business hours (orders made during weekend will be processed
on Monday).
5.If an item is not in stock, you will receive a refund.
TERMS
Steel Thunder Custom Cycles accepts Visa, Master Card, Discover, PayPal,
cashier's checks, money orders and personal checks (checks or money orders
will
delay shipping until check clears). There is normally a $2,000.00 limit on
credit card purchases (exceptions may be made on a case by case basis).. Larger
purchases must be paid in cash (cash, check, or wire
transfer.
Credit Card issued checks will be accepted.) We do not accept credit cards
from foreign countries (U.S.A. issued only.). This includes Puerto Rico.
If you want to order from a foreign country please refer to our Foreign Orders
Policy below.
Payment must be in U.S. dollars.
If payment is made by check or money order, please allow 2 weeks for your check
to clear the bank before your order will be shipped.
Prices and product availability are subject to change without notice.
Our Terms and Conditions listed on this page may change as needed to ensure
everyone's secure and safe continual and mutual satisfaction.
Military Mail Orders - Military customers accept all responsibility for products
that are shipped to military addresses. Since we can not insure some products
to some military locations, the customer must accept the responsibility for
lost and or damaged items shipped to any military address. We can ship smaller
parts to APO & FPO addresses (extra charges apply), however larger, heavier
parts cannot be mailed. Please call to confirm.
All part numbers are used for reference only.
Sales Tax
If any Sales/Use tax is due to your state on any items purchased from our company,
you the customer are responsible for reporting it and paying such Sales/Use
tax. Steel Thunder Custom Cycles does not collect sales tax.
SHIPPING
Most orders are shipped via UPS. Some smaller parts may be shipped via USPS
Priority Mail. Some items may be subject to additional
shipping
charges or
arrangements
due
to
weight
or
size.
Orders
with
oversized
items will require a shipment quote prior to processing your order. Products
are shipped F.O.B. (Freight On Board) and become the sole property of the
purchaser
upon delivery to the specified shipping agent. For shipping damage, customers
should file claim to their carrier immediately. Any discrepancy, including
wrong
items or missing items, must be reported to Steel Thunder Custom Cycles within
24 hours after delivery. Contact Steel Thunder Custom Cycles " Customer
Service Department ", if you have any complaints. CONTACT
Foreign orders policy:
At this time we are shipping to Australia and to other countries when feasible. Please contact us for an invoice. (Sorry, but we only speak English, so you must speak it clearly for us to help you). Shipping can be done by us or arranged by you.
We DO ship to American Military APO & FPO addresses. Items must meet mailing requirements (weight & size restrictions apply).
WARRANTY
All items, unless otherwise stated, are fully guaranteed against defects in
material or workmanship and are covered by their respective manufacturer's
warranties.
This warranty
does not cover installation or service of product, conditions resulting from
consumer mishandling; such as improper maintenance or misuse, abuse, accident
or alteration; all plastic and metal surfaces and all other exposed parts
that
are scratched or damaged due to normal use; products that have had the serial
number removed or made illegible. Chrome cannot be guaranteed against bluing.
Belts are not covered by any warranty.
CANCELLED ORDERS
Most orders are processed within 24 working hours, and many are processed a
short time after they are received. Once the item has been put on the truck,
it cannot be cancelled. All "NON-SHIPPED" orders
CANCELLED after 24 Hours of original order will be charged a 10% " CANCELLED
ORDER FEE".
This fee is for our time to delete the orders, submit any and all paper work
to
our shipping
department,
and shipping costs if the product is sent back to the manufacturer or supplier.
RETURNS – New Products
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**A NOTE ON WHY WE MUST CHARGE RESTOCKING FEES: We are not a mail order outlet. We are a small bike shop offering customers mail order services. When you return a part, we then have to ship the part back to our supplier and pay them a restocking fee (and some items we cannot return at all). We only charge you what it costs us (and we still often loose money in shipping costs). We must do this to stay in business. If you do not want to pay a return fee, please be sure you want an item before ordering, and carefully read the parts description to see that it will fit your application. If you need help choosing the correct part, give us a call. (Most companies do charge a return/restock fee.) |
IF YOU PURCHASE, THEN YOU HAVE AGREED TO THESE TERMS. RETURNED ITEMS MUST BE IN ORIGINAL BOXES, UNOPENED, UNTOUCHED. We will only accept a return if returned in original parts box or display package that you received it in with no tears or broken seals. DO NOT WRITE on any parts packing boxes. Any parts or parts boxes returned with writing on them may be refused or returned, as we can not sell a part as new if you have written all over the box. DO NOT cut open any packaging. Listed products (items that have listed prices on our web page) may be returned within 30 days of your receiving them (the products must be brand new, in perfect condition, a perfect box and never used). In order to keep our prices lowest, we DO CHARGE a RETURN FEE (See above) and, of course, we cannot refund shipping & handling charges. Returning used products, of course, cannot be allowed. Please contact us if you wish to return products (must be brand new, in perfect condition, a perfect box and never used), and we will give you an "RGA" number and instructions on how and where to ship. Non-listed products (items that do not have prices listed on our web page and that you received a special quote on) may not be returned as we consider them special order items. Shopping by mail-order has many good points (low prices, shipped right to your door, less hassles because no waiting in line, etc) and a few less positive ones such as; you can't physically see (or touch) the products, it takes a few days to get to you as well as if you return it, it isn't easy or convenient (for you or us) when you need to return something. If you aren't certain that you want a product, or aren't sure that what you are about to order is exactly what you want; please do not order it from us. Also - we repeat - merchandise may not be returned more than 30 days after purchase and shipping/handling charges are not refundable. There will be no refunds on special order items (ie: Parts with numbers starting with D, DR, DS, 06, electrical parts, frames, clearance & closeouts, etc. - see list above). RETURNS – Used Products – Sold AS IS, NO RETURN |
SHIPPING COSTS
All product prices as marked by Steel Thunder Custom Cycles,
on all web page's used by Steel Thunder Custom Cycles, located at 531
Bungy Road, Columbia, NH 03576 are priced, " less shipping
costs “ unless otherwise
stated. Shipping will be included on your final invoice. (Please
note that most
items have shipping cost (what we incur) whether noted or not on invoice,
and will be deducted from any customer returns. )
INVOICES: Your PayPal receipt is your invoice.
PARTS " DOT" SAFETY APPROVAL RATING
Many of the parts that we sell are for " SHOW ONLY " purposes. They
are not and were not intended for " ON ROAD USE". This may be referred
to as a DOT " Department of Transportation", safety requirement. Please
contact your local Mechanic or DOT inspection station before using any parts
on any Government or Person Roadways. Please read our liability statement on
this page also. We sell parts only and offer no legal advice about any parts
use purchased through Steel Thunder Custom Cycles.
LEGAL & INQUIRES
Any and all Local, State, County, Federal or Legal Representatives Employed
by any Government Agency or Any Other Party, Person or Company must immediately
advise Steel Thunder Custom Cycles of who they are prior to requesting any information
from Steel Thunder Custom Cycles. If any of the following apply, or you are
responding to:
Outdated or misprinted Item information.
Emission Control Information.
Legal Information.
Copyright / Trademark Information.
DOT and or Safety Information.
Calling for any other reason than buying parts for your personal use.
This clause does not exclude any other clauses located on this page.
PLEASE READ LIABILITY CLAUSE BELOW
LIABILITY
Steel Thunder Custom Cycles' liability shall be limited to the replacement of
the original part(s) purchased from Steel Thunder Custom Cycles or the reimbursement
of part(s) purchased from Steel Thunder Custom Cycles. Steel Thunder Custom
Cycles shall not be held liable for any labor, paint, or any other damage(s)
resulting from any part(s) sold by Steel Thunder Custom Cycles. Steel Thunder
Custom Cycles shall not be held liable for any damages of any kind for any of
the products that are sold by Steel Thunder Custom Cycles other than stated
above. The manufacturers of any product sold by Steel Thunder Custom Cycles
shall be the sole party responsible for their product(s). Any purchased item(s)
from Steel Thunder Custom Cycles should be installed by a " Certified Mechanic
" and inspected for safety after installation by a " Certified Mechanic
". Any person(s) that install any part(s) purchased from Steel Thunder
Custom Cycles shall be solely responsible for ensuring the proper and safe installation
of those parts. BE ADVISED THAT IT IS THE CUSTOMERS RESPONSIBILITY TO ENSURE
THAT ALL PARTS PURCHASED FROM STEEL THUNDER CUSTOM CYCLES ARE INSTALLED IN A
SAFE MANNER INCLUDING BUT NOT LIMITED TO, CLEARANCES, LEAKAGE, AND ANY OTHER
SAFETY MATTERS.
NOTE: Failure to install purchased parts properly may result in " SEVERE " damage, including but not limited to, death, personal injury and (or) property damage.
NOTE: Failure to "mock up" or pre-install items before painting, chroming or powder coating can result in the damage of paint, chrome, or powder coating and is NOT our responsibility. Please use care in making sure parts fit before finishing.
If you do not understand these " TERMS & CONDITIONS" please have
a lawyer explain them to you before ordering.
FLAT RATE SHIPPING APPLIES IN CONTINTENTAL 48 UNITED STATES ONLY. AK, HI and APO/FPO will have additional shipping fees. We ship mainly within the U.S.A. and to APO/FPO (military addresses; weight and size restrictions apply.). We also ship to Australia. We do not accept foreign credit cards. Please see our CONTACT page for more information.
Prefer to call in your order to Steel Thunder? Call 603-237-8200.
Please note that all prices are subject to change.
***
Steel Thunder Custom Cycles
531 Bungy Road
Columbia, NH 03576
With God All Things are Possible!
Copyright 2002-2013 Steel Thunder Custom Cycles©